How do I clean my doormat?

A heavy shake now and then will get rid of lots of debris from your mat, otherwise you can vacuum or spot-clean with a mild soap. Do not machine wash/tumble dry or use bleach.


How much does shipping cost?

We offer FREE SHIPPING Australia-wide.

We offer a flat rate of $10 for Express shipping Australia-wide.

We offer a flat rate of $50 for shipping to countries outside of Australia.


When will my order be dispatched?

Doormats are hand-painted to order within 6 business days max. You will be supplied with a tracking number upon shipping so you can track your shipment. It can sometimes take a couple of days for tracking information to appear online.


Where is my order?

If you've been supplied with a tracking number, the easiest option is to contact the courier company yourself. Their customer service team will be able to help you much quicker than us (as much as we'd love to help!). If you're still having problems, feel free to reach out to us and we'll see what we can do. 


There is a problem with my order. What should I do?

Oh no! Please contact us at welcome@matsamore.com.au so we can sort it out for you.


What is your favourite bubble tea flavour?

I love a Matcha Latte with Pearls (30% sugar).